Refund and Cancellation Policy
This explains when the price of invitations is returned, where it goes, and how cancellation works. The rule is that you pay before sending and we return what was not delivered.
Operating entity
- Legal name
- [to be added once approved]
- Commercial registration
- [to be added once approved]
- VAT number
- Not VAT-registered: no VAT is charged and receipts (not tax invoices) are issued.
- Address
- [to be added once approved]
Company details are being completed. The operating entity has not yet given us its commercial registration number, VAT number or official address. Every field in square brackets below is deliberately empty until it is approved; we do not put estimated numbers.
Automatic refund of undelivered invitations
The price of an invitation is returned automatically to your platform wallet, at the amount actually paid for it after discount and including VAT, in these cases:
- It could not be sent after the attempts (sending failed).
- It stayed “sent” without arriving for 72 hours, or until the event starts if that is sooner (with an hour of grace for anything sent after the start).
- It stayed waiting with no response from the provider for the configured time (two hours by default).
If it arrives after the refund
If a late delivery notice arrives after we returned the price, the invitation counts as delivered and the matching refund is reversed.
Removing a guest before sending
If you remove a guest whose invitation was paid for but not sent yet, its price returns to the wallet of whoever paid for it.
Cancelling an event
- When an event is cancelled, the price of every paid invitation that has not been sent is returned in full to the payer’s wallet.
- Invitations that were sent and delivered are not refunded, because their cost was incurred at delivery.
- All entry codes become invalid after cancellation.
The wallet
- The wallet balance is in Saudi riyals and can pay for any later order in full or in part.
- The balance can never be negative.
- You can ask to withdraw the balance to the original payment method; it is processed as a refund at the payment provider against your past payments, and large amounts may need the team’s approval.
Failed payments
If a payment fails or is not completed, the order stays “awaiting payment” and nothing is charged. You can retry until the quote expires (24 hours); then the order ends and anything held from your wallet is released. If an amount was charged and does not match the order, we put it up for manual review and either return it or apply it.
What is not refunded
- Invitations that reached the recipient.
- A change of mind about the design or text after sending.
- A guest not attending or not replying.
Disputes and questions
Write to us through the support page and include the order number as shown on the Orders page.