Support and contact
We answer questions about your account, payments and sending, in Arabic and English.
The fastest way to reach us. Write your question and we reply during working hours.
Message us on WhatsAppBefore you write
- Have the event code (8 characters) ready if your question is about a specific event.
- For payments, quote the order number as shown on the Orders page.
- For privacy requests (access, correction or deletion) write “privacy request” so it reaches the right team.
Response time
We reply as soon as we can. We have not yet committed to a specific response time and will publish it here once we do.
Operating entity
The commercial registration, VAT number and address appear in our legal documents as soon as they are approved.